Resolving Conflicts And Improving Relationships

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What you'll learn
Communication Skills
Nonviolent Communication (NVC)
Conflict Resolution
Psychology
Requirements
No
Description
Learn how to resolve conflicts and fix damaged relationships using a four-step process call Nonviolent Communication (NVC). Find out how conflict gets started and how it can be prevented and recovered from.Instructor Marshall Bolin teaches from his experience in community mediation and working with troubled youth.This course is for complete beginners as well as those who are already familiar with NVC and would like to hone their skills with practice exercises and thought-provoking journal questions.
Overview
Section 1: Introduction
Lecture 1 1-1 What is Nonviolent Communication?
Lecture 2 1-2 Our Tragic Language
Lecture 3 1-3 A Win-Win Worldview
Lecture 4 1-4 The Four Steps of NVC
Lecture 5 1-5 Example of NVC
Lecture 6 1-6 Section One Recap
Section 2: NVC Step One: Observing Without Evaluating
Lecture 7 2-1 No One is the Villain of Their Own Story
Lecture 8 2-2 Observations Vs. Evaluations
Lecture 9 2-3 Step One FAQ
Lecture 10 2-4 Examples of Evaluations Vs. Observations
Lecture 11 2-5 Observations Vs. Evaluations Worksheet
Lecture 12 2-6 Section Two Recap
Section 3: NVC Step Two: Feelings
Lecture 13 3-1 The Meaning of Feelings
Lecture 14 3-2 What is Helpful to Say (and Hear)
Lecture 15 3-3 More Problems With Language
Lecture 16 3-4 Exercise: Emotional Literacy
Lecture 17 3-5 Worksheet: Feelings
Lecture 18 3-6 Section Three Recap
Section 4: NVC Step Three: Needs
Lecture 19 4-1 Starting to Think About Needs
Lecture 20 4-2 Needs Vs. Positions
Lecture 21 4-3 How to Communicate Needs
Lecture 22 4-4 Needs Exercise 1
Lecture 23 4-5 Needs Exercise 2
Lecture 24 4-6 Section Four Recap
Section 5: NVC Step Four: Requests
Lecture 25 5-1 Requests Vs. Demands
Lecture 26 5-2 When the Answer is "No"
Lecture 27 5-3 Exercise: Requests
Lecture 28 5-4 Complete NVC Exercise
Section 6: Listening in NVC
Lecture 29 6-1 Listening to the Needs Behind Positions
Lecture 30 6-2 Meeting the Need to be Heard
Lecture 31 6-3 Meeting the Need for Respect
Lecture 32 6-4 Exercise: The Needs Behind Positions
Lecture 33 6-5 Exercise: Reflecting and Inquiring
Lecture 34 6-6 Course Recap
Lecture 35 6-7 Final Thoughts
Couples who want to improve their relationship,Groups who want to function more smoothly,Individuals who want to communicate better

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