Zendesk for Customer Service AgentsComplete Training Course

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Posted on 27 Nov 17:08 | by AD-TEAM | 10 views

Videos Files :
1. Introduction.mp4 (10.15 MB)
1. Thank You and next steps.mp4 (2.46 MB)
1. Setting up your account.mp4 (13.68 MB)
2. The Interface.mp4 (36.98 MB)
1. RequesterEnd UserCustomer.mp4 (7.69 MB)
2. Zendesk Agents.mp4 (14.35 MB)
3. Zendesk Administrators.mp4 (15.01 MB)
4. Zendesk Account Owner.mp4 (8.9 MB)
1. Let's create some sample tickets.mp4 (58.86 MB)
2. TIcket interface deep dive.mp4 (61.58 MB)
3. Ticket response options.mp4 (23.98 MB)
4. More ticket options.mp4 (16.02 MB)
1. Merge ticket into another ticket.mp4 (23.45 MB)
2. Bulk merge tickets.mp4 (5.11 MB)
3. Create tickets on behalf of the customer.mp4 (7.57 MB)
4. Enable and Deactive ticket fields.mp4 (23.17 MB)
5. Custom fields.mp4 (19.52 MB)
6. Introduction to Macros.mp4 (4.45 MB)
7. Creating personal macros for tickets.mp4 (25.41 MB)
8. Creating macros part 2.mp4 (34.05 MB)
1. Increase productivity using shortcuts.mp4 (23.71 MB)
2. Using the search function like a pro.mp4 (24.3 MB)
3. Updating multiple tickets at once.mp4 (14.25 MB)
4. Receiving and placing calls.mp4 (9.58 MB)
1. Setup your agent profile.mp4 (7.55 MB)
2. In depth look at the different Zendesk Channels.mp4 (32.95 MB)
3. Customize your Views Menu.mp4 (43.47 MB)
4. Recover deleted tickets.mp4 (7.52 MB)
5. Macro settings.mp4 (17.45 MB)
1. Zendesk Branding & Localization.mp4 (16.08 MB)
2. Benchmarking.mp4 (15.77 MB)
1. Intro to the Practice section.mp4 (4.24 MB)
2. Exercise 1.mp4 (8.71 MB)
3. Exercise 1 solution.mp4 (12.97 MB)
4. Exercise 2.mp4 (9.94 MB)
5. Exercise 2 solution.mp4 (18.12 MB)
6. Exercise 3.mp4 (11.11 MB)
7. Exercise 3 solution.mp4 (27.22 MB)
8. Exercise 4.mp4 (10.27 MB)
9. Exercise 4 solution.mp4 (31.21 MB)

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