Workforce Management Fundamentals

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Learn basic concepts of workforce management for your enterprise business

Learn the basic components of Workforce Management
Understand how Workforce Management work for your Business
Learn the Workforce components for the Enterprise Operations
Understand how Workforce Management operates with your CRM and Business Intelligence Strategy

Basic IT User Experience

On this training you will learn the WFM.

Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
Workforce management provides a common set of performance-based tools and software to support corporate management, front-line supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations. It is somes referred to as HRM systems, or Workforce asset management, or part of ERP systems but also looking at the concepts of customer service and contact center architecture for WFM and web services.
As workforce management has developed from a traditional approach of staff scheduling to improve management, it has become more integrated and demand-oriented to optimize the scheduling of staff. Besides the two core aspects of demand-orientation and optimization, workforce management may also incorporate
forecasting of workload and required staff
involvement of employees into the scheduling process
management of working s and accounts
analysis and monitoring of the entire process.

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